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Small Volume & Box Storage FAQs

We answer the most frequently asked questions about our small volume and box storage service. If you have a burning question, we should have the answer.

Will my items be insured throughout the process?

Yes, our premium storage service includes complete insurance as standard, up to £20,000 per container is included in every quotation, free of charge.

How will you store my hanging clothes?

We supply hanging garment cartons to protect your clothes during transit and storage.

Are there any items that cannot stored?

In the terms and conditions that we enclose with our estimate there is a section “goods not to be submitted for removal or storage”. Simply, the answer is we cannot move or store any goods that are potentially dangerous, such as gas bottles, aerosols and paints; or high-value items like jewellery or watches; and no animals, fish or perishable items.

Will furniture be okay in containers over a long period?

All of our containers are purchased brand new from China, by us. They are of the highest furniture grade, this means they are fully vented and watertight (no rust, wear, holes, dents or damage in sight). Because of this combination there are no issues with damp, mould or moisture – ever. We have had people come out of storage after 10-15 years plus and there are no issues. This is simply because we not only buy the best containers, in the best condition, we also have staff dedicated to the maintenance and up-keep of all our containers, meaning they stay at this high standard. If a container ages or drops below our strict standards, we sell it.

What happens if I come out of storage halfway through a month

If you come out of storage halfway through a month, we will of course credit you back for the days you have not used. You only ever pay for each day you use.

How is storage payment taken?

You will be invoiced monthly and terms are payment on receipt of invoice.

How much does your storage service cost?

Premium storage is always charged based on the volume you are storing. The only way to get a definite quotation is to have an estimator visit. Your written quotation will include collection, a daily storage charge and the cost of re-delivery.

How much space is available?

As much as you need, the estimator will total up your volume, and we charge accordingly.

What kind of storage do you have?

All of our storage is containerised. We bring the container to your house and load your goods into it. It is then sealed under your supervision and stored until you choose to have re-delivery. The seal is then only broken under your supervision, at your new home.