Redelivery of Your Boxes
How do I know I have got all my stuff back?
When your belongings and boxes were collected we will have taken a full inventory which you signed for and were given a copy of. When you get your stuff back, it’s important that you check off every item as it comes out of the van, so you know you have received it all and can sign to confirm receipt.
Can I have just one box redelivered and leave the rest in storage?
Yes, but we will still have to access your storage, find the box you have requested and return it to you, so the price for delivering one box is the same as delivering all of your boxes. You will then be charged again when you would like your remaining belongings back.
Can you deliver to my neighbour or my mum’s house?
Of course, we can deliver to any address in the world, but the price may alter as a result.
Do I pay for delivery per box or per order?
Delivery is paid for per order.
What happens if my belongings get damaged?
Our claim record is impeccable, but for peace of mind we do offer full insurance within our initial quotation.
What happens if my belongings get lost?
This has never happened in over 30 years of TFM. We always ensure there is an inventory of your belongings and boxes conducted, that is checked by you before storage and upon delivery.
Who delivers my belongings?
A full-time member of our team will deliver your belongings.
Can I collect my belongings myself?
No, our security system does not allow access to anyone except members of the TFM team.
Can I have my belongings returned to a different address?
Yes, we can deliver your belongings to anywhere in the world.